Does BibleSwaG ship worldwide?

• Yes, BibleSwaG ships internationally.

• However, some countries and regions have blocked or restricted international shipping. The product page provides information about the delivery area for any item.

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How long does it take for international shipping?

• The shipping time is dependant on the method chosen:

• Special line: 10d avg; 95% in 15d.

• International shipping: 5d avg; 95% in 7d.

• Standard shipping: 25d avg; 95% in 30d

• These shipping times are estimates, not guarantees, and do not include the production time to customize products.

• These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information).

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• Each order has a tracking number that enables the monitoring of packages.

• If you have any questions, you can also always contact BibleSwaG customer service at support@bibleswag.com

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What if I entered the wrong phone number when ordering?

• If you provided the wrong number, the package may fail to be delivered.

• Please get in touch with customer service as soon as possible if the parcel has not been shipped so BibleSwaG can change the details: support@bibleswag.com.

• In cases where the customer has provided the wrong phone number, BibleSwaG is not responsible for the cost of reshipping or refunding the order.

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International Orders​

If the delivery failed for any of these reasons, please contact us at support@bibleswag.com with:

• the correct contact number/address;

• the available times for re-delivery.

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What if my package is lost or damaged?

• Send photos of the damage to customer service at support@bibleswag.com within 7 days of receiving the package.

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My order shows it is being returned to the sender, what now?

• Orders are returned to the sender for many reasons, but usually, it’s due to

• incorrect address details on the package, making it undeliverable;

• the package being unclaimed at customs;

• the package being refused/returned.

• You will be notified once the order arrives back at BibleSwaG facility.

• We advise contacting your customer to determine the situation and how they would like to proceed.

• If you wish to have the product reshipped, contact us with an updated, correct address where relevant.

• New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.

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What happens if a package wasn't delivered to my customer, but the tracking states that it was?

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• Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.

• If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped.

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